Likability Talk at Kihei-Wailea Rotary Club 6/17/09
The ‘Likability Guy’, Bob Sommers, will be giving a presentation to the Rotary club of Kihei-Wailea on June 17 during their Wednesday noon meeting at the Diamond Resort in Wailea.
About Bob
Prior to his extensive research on the topic of Likability, Bob was responsible for building the largest customer service training company in the country, Sommers Communication, Inc. His staff of professional speakers provided thousands of customer service and sales training workshops every year in virtually every community in America, and they were very good at what they did.
Sommers Communication designed and presented programs for: G.E., AT&T, Bell South, Merck & Company, IBM and many other Fortune 500 companies. They were even awarded the “Quality Supplier of the Year Award” for helping the U.S. Postal Service become the most improved customers service organization in America two years in a row.
1996
In 1996 Bob left the world of customer service training and moved to Maui with his family. It was the opportunity he needed to get to work on the most important project of his career.
According to Sommers, “The process of building Sommers Communication into a multi-million dollar business was a joy and it came very easily to me. Our programs were making a difference in the lives of our customers and the results were showing up in the national news. The media wanted to know what we were doing differently to get such phenomenal results for our clients when nothing else seemed to work.”
It Was So Simple
What Bob discovered surprised him in its simplicity. As it turned out, he and his cadre of speakers were not teaching sales and customer service skills, they were teaching their customers how to be more likable.
“We didn’t call it likability training at the time of course.” Bob said. “We called it customer service and sales training, but it was nothing of the sort. It was LIKABILITY!”
Join the Rotary club of Kihei – Wailea and learn how you can reap the benefits of becoming immediately more likable. The results are nothing short of amazing.
- Where: The Diamond Resort in Wailea
- When: Wednesday, June 17, 2009 – 11:45 A.M. – 1:00 P.M.
- Fee: $18 includes lunch
- Reservations: Call Lis Richardson at 344-5777
Talk story begins at 11:45 A.M. A catered luncheon by reservation only is served for $18.00 by Capische? or if no lunch is ordered, there is an $5 facility fee payable to the restaurant. To make a reservation for this meeting, please call President Lis Richardson at 344-5777.
Tags: likeability talk
Uncategorized | Bob Sommers | 
June 12, 2009 12:42 pm
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By Steve Goldsmith, June 12, 2009 @ 4:28 pm
Bob is the most Likable guy I know. I’ve had the privledge to hear him speak previously and it has always been excellent. Everyone left the room more positive and motivated.
I know where I will be Wednesday at 11:45!